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Purple mattress’ warranty covers the entire Purple mattress lineup. It’s important to understand the warranty coverage of your new mattress so in the event that you may have to do a warranty claim because of a defective mattress, you’ll know exactly what is it you are entitled to.
Purple Mattress Lineup
- The Purple Original Mattress
- Purple Plus
- Purple Hybrid Mattress
- Purple Hybrid Premier
- Purple Kids
Purple Mattress Warranty Length
Purple mattresses have a 10-year limited warranty period. The warranty period extends from the original purchase date of the mattress. The limited warranty is only valid for the original purchaser. This means that the warranty wouldn’t apply if the mattress is resold, no matter whether it is new or slightly used. Original proof of purchase (such as receipts), the warranty document that comes with your new Purple mattress, and the law tags from the mattress are required to to make a warranty claim. To ensure the length of your Purple warranty in case of any changes in the future, we highly recommend checking their website for any updates before purchasing.
Purple will not charge the original purchaser to repair or replace their mattress once Purple confirms the mattress to be defective according to their terms and conditions. Transportation, handling and inspection costs associated with repair and replacement of the mattress however, must be covered by the purchaser.
What’s covered under the Purple Mattress warranty?
While some mattress brands have varying specifications of warranty coverage for each mattress type, the Purple mattress warranty covers all, from their memory foam mattress to their hybrids. It does not however, cover any accessories or products associated with the mattress such as the mattress cover or the Purple mattress protector. (Tip: to keep your new Purple mattress cover in tiptop shape, we always recommend the use of a mattress protector). The Purple mattress cover as well as the Purple mattress protector have their own, separate Purple warranties.
The Purple mattress warranty is also only applicable to Purple mattresses that are used in private homes, proof that it is so may be required when making a claim.
Purple mattresses are covered by warranty only if they are used on firm, flat non-spring foundation or bed frames. This includes adjustable bed frames such as zero gravity beds. In the case of larger sized mattresses such as a Queen and King size mattress, including a California King, the bed frame must have 5 or more legs including a center support. The use of a non-sufficient and non-supportive bed frame, bed base or foundation voids the warranty.
The Purple mattress warranty also covers body impressions and visible indentations that are greater than one (1) inch compared to the surrounding mattress areas. This is what is typically known as mattress sag. The indentation must be of a big enough length and width to be considered a body impression and only applies to the mattress and not to the settling of its cover fiber-fill materials.
To measure the indentation, the cover would need to be unzipped and removed. A straight edge should then be set on the mattress, ideally measuring slightly longer than the indentation and a vertically placed ruler is then used to measure the depth of the indentation. The mattress must also be placed on the floor when measuring, so as to rule out any issues that can be caused by the mattress foundation or bed frame. The Purple mattress warranty also covers cracks and splits that happens during normal use and handling of the mattress.
What damage is excluded from warranty coverage?
The Purple mattress warranty shall not apply if Purple determines and confirms the following:
- The mattress has been abused, intentionally damaged or neglected resulting in tears, stains, odors and other signs of physical damage
- Damage from bodily fluids such as blood
- Damage from food and drink
- Damage from weather or sun exposure
- Folds, footprints, burns, cuts or signs of jumping on the bed
- Rodent and insect infestation
- Visible indentation is less than 1 inch
- Use of improper foundation, bed frames or box springs
- Removal of the law tag
- Normal wear and tear of the cushioning materials
A lot of mattress companies do reserve the right to refuse a claim based on reasons under their sole discretion. It is best to always read the fine print before buying.
Replacement terms
Once your Purple mattress has been inspected and its defects fall under the Purple warranty conditions, Purple will either repair or replace the mattress. Bear in mind that you would have to pay transportation and handling costs for either the replacement mattress or the repaired mattress. In replacements, you cannot choose between different mattress models (i.e. if your old mattress was the Original Purple mattress, you will be getting the same).
The zippered cover is not part of the Purple mattress warranty. It has its own warranty which is valid for a 2 year period from its date of purchase. In the case of a defective cover, Purple may repair or replace the cover within that time frame. Please note that the mattress cover is removable but not machine washable, hence we advocate the use of mattress protectors all the time. For accidents or spills, spot clean immediately.
How to make a Purple Mattress warranty claim
To start a claim on your Purple warranty, reach out to Purple’s Customer Care center at 888-848-8456 or info@purple.com.
Include a brief description of your warranty issue and add videos or pictures that may be applicable. Difficulty with making a warranty claim is a common Purple mattress complaint, so make sure that you provide all the requested information to make sure that the process goes smoothly.
Purple Mattress Floor Model Warranty Coverage
The same Purple warranty applies to any mattresses bought either directly from the Purple website, any of its store locations or other authorized resellers.
Frequently Asked Questions
How long is the Purple Mattress warranty?
The Purple Mattress warranty extends to 10 years.
Can you return a Purple bed?
If your Purple mattress falls under the 100 night sleep trial period that Purple offers, you can begin the return process by contacting Purple at 888-848-2305.
Where can I find the law tag on Purple mattresses?
You can find the Purple mattress law tag on the inside of the mattress.
Who do I contact to make a warranty claim?
You can contact Purple directly through their Customer Care Center.
How long do Purple mattresses last?
Purple mattresses last around 8 – 10 years.
Can you flip a Purple mattress?
Purple mattresses are not flippable but they advise to rotate your mattress every 3-6 months so it wears evenly.
What products do Purple Mattress sell?
Purple products include bed frames, bedding such as as the Purple pillow, Purple sheets, seat cushions and weighted blanket.
Their most popular product however is the Purple Bed which features the Purple grid, a hyper-elastic polymer that helps with both comfort, responsiveness and support, something not found in any Purple mattress alternative. This very same grid was the subject of a lawsuit that shook the mattress industry. Purple, ultimately, won. They remain to be one of the top key players of the mattress in a box industry today.
Conclusion
The Purple mattress is warranty is on par with the mattress warranties of most mattress brands today, which is a standardized warranty. Some mattress brands offer a lifetime or forever warranty, such as DreamCloud and Layla Sleep.
Before purchasing the Purple bed, make sure that you fully understand the terms and conditions so as not to cause any issues down the line. Also read our list of the best mattresses before making your decision so you can make sure you’re buying the right product for your needs.
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Michelline loves nothing more than a cozy bed, with a stack of books at her side. She loves getting lost when she travels, can bake an entire British afternoon tea from scratch, is obsessed with all things analogue and does calligraphy on the side. She currently suffers from mild insomnia and is more than happy to be your guinea pig, so you won’t have to go through all the trouble of finding out what works best for you.
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