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Returning mattresses shouldn’t daunt you, especially when it comes to Ikea mattresses. Sure, the process is a little different than what most online mattress brands have but get this – it’s also one of the easiest. Why is it easy? Read on for more info.
How the IKEA mattress return policy works
The Ikea mattress return policy involves a 90-day trial period in which you can return or exchange a mattress as long as it remains in mint condition.
If you’ve spent more than a month sleeping on your new fiberglass-free Ikea mattress and you just don’t feel the magic, you can contact Ikea to initiate an exchange, or a return with a full refund (on an Ikea refund card, by the way, unlike other mattress brands that send refunds back to the original mode of payment).
Other online mattress brands also offer a trial period or “sleep trial” for their products. Ikea’s 90-day return period actually sits on the shorter end of the spectrum, while brands like Saatva offer a whopping 365-night sleep trial for their mattresses.
Terms and conditions
Although you may exchange your mattress within 90 days, Ikea encourages customers to try a mattress for at least 30 days.
While this is not a strict requirement, you’ll find that it usually takes one month for your body to get used to the mattress and for the mattress to conform to your body.
In fact, most online mattress companies do require a 30-day break-in period before customers can initiate a return.
The most important condition when returning an Ikea mattress is that it must not be dirty, marked or damaged.
Make sure that your mattress is clean and unstained. To ensure your mattress stays neat, you should spot clean it immediately when accidental spills occur. Check out our on how to clean a mattress for more information.
That being said, there’s another alternative that you use to keep your mattress immaculate: mattress protectors. These are waterproof barriers that keep your mattress stain-free and also protects it from allergens such as dust mites and chiggers (ugh!).
Now that we’ve got the terms and conditions out of the way (which is by no means elaborate), let’s move on to the initiation of the actual return process.
Initiating the return process
There are two ways to initiate a return process for your Ikea mattress and it depends on whether you purchased it in-store or online.
If you purchased your mattress in-store, go to your local Ikea store and make your way to the Exchanges and Returns desk. Once there, sign up and join the queue. Ikea staff will then assist you and walk you through the entire process.
However, if you bought your mattress online, you should contact Ikea’s Customer Support Center. Visit this link to contact customer service for Ikea US customers https://www.ikea.com/us/en/customer-service/support/a/GxycxhbSL3JPZwrVf88eS/.
In both cases, you should present a proof of purchase in the form of: the original store receipt, or order number. This is strictly required for processing any mattress returns, exchanges, and refunds.
Before we proceed to the next section, there’s something very important that you should know : Ikea will only accept your mattress if it’s sealed in a box along with the proof of purchase. This is one thing we didn’t like about their return policy because it causes a bit of inconvenience for the customers.
Once your mattress is ready for pickup, you must arrange for a parcel service provider of your choice to send your item to your nearest Ikea store location. Ikea will not assume any transport charges for this.
If you have the means of transporting your mattress yourself, I strongly suggest doing it especially if the Ikea store isn’t too far from your home.
Return timeframe
You can only initiate an Ikea mattress return within the allotted time of 90 days.
If you go past the 90 day mark, you can no longer return or exchange your mattress (and no, not even a day over).
When do you receive your refund?
You should receive your refund within 7-10 business days after you’ve returned it.
However, your refund will be in the form of store credit that you can use towards a future purchase.
If this isn’t what you want, you can also exchange your mattress for a different model. More on Ikea’s exchange policy later.
Return fees
As I mentioned earlier, you will have to pay a transportation fee to have your mattress delivered to the nearest Ikea store.
You won’t have to pay any other fees apart from that.
Exclusions
The company’s mattress return policy has three core exclusions.
First, Ikea will not accept a returned mattress that is dirty, marked, or damaged.
And second, the return policy does not apply to bed bases, bed slats, or mattress toppers and last but not the least, Ikea will not accept mattresses that do not have their mattress law tags attached.
Which IKEA products can be returned
All Ikea products can be returned except for plants, cut fabrics, custom countertops, and dirty or damaged items.
While Ikea mattresses come with a 90-day return period, other products have a 365-day return period as long as they are unopened. Meanwhile, products that have already been opened and used may be returned within 180 days.
As always, you should have the original proof of purchase with you to receive a full refund.
How long does the IKEA mattress warranty last?
Most Ikea mattresses are backed by a 10-year limited warranty that covers material and workmanship defects.
Split seams, damaged springs, broken handles, broken mattress base, and substantial sagging are all covered by the Ikea mattress warranty.
That said, this warranty does not apply to mattress pads, the Jömna mattress, sleeper-sofa mattresses, and children’s mattresses.
For further details, please refer to our article on the Ikea mattress warranty.
Can you exchange an IKEA mattress for a new one?
Yes, you can exchange your Ikea mattress if you don’t grow to like it within the 90-day trial period.
But there are two conditions that you have to meet to do so.
First, you should have your mattress’s proof of purchase. Ikea states in their exchange policy that this can be in the form of the store receipt or order number.
Second, your mattress should be clean and undamaged. Ikea will not exchange a tattered mattress that looks like it’s been around since the Spanish Inquisition.
Once these conditions have been met, you can follow the return process instructions above to have your mattress replaced with a new one.
If you’re replacing it with a pricier model, you will be asked to cover the price difference between the original and the replacement.
But in the case that you opt for a cheaper mattress, the company will credit the price difference to an Ikea refund card which you can use for future shopping (and yes, only within Ikea).
Not sure what Ikea mattress to select? Read our article on the best Ikea mattress for specific body types and sleeping positions. We’ve tested and reviewed all the top models to make your mattress search easier.
FAQs
No, you may no longer return an Ikea mattress once you’ve gone past the 90-day return period. If you’re planning to have your new Ikea mattress replaced, you should do it within 90 days of your purchase.
Conclusion
To recap, the Ikea mattress return policy involves a 90-day trial period in which you can return or exchange a mattress provided that it isn’t in bad shape.
It’s also crucial that you have your proof of purchase with you should you want to initiate a return. That said, there are some exclusions to this policy which are dirty and marked mattresses and bed bases, slats, and mattress toppers.
Next step: Read our guide to the best mattresses that come with a lifetime warranty. If you want a mattress that’s going to last, it’s important to make sure the manufacturer stands behind it. Each brand on this list is guaranteed to be free of manufacturer defects for as long as you own it.
Aside from writing articles on mattresses and other sleep products and topics, Siegfried is a guitarist, athlete, and book lover.
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