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Perfection is subjective. A lot of mattresses come close, but none can ever truly be 100% perfect. One product might be near-perfect for some, it can be the opposite for others. People complain about all mattress brands every day. WinkBeds is no exception. While many love the brand, more than a few criticize them. Here are some of the most common complaints about WinkBeds.
Most Common Complaints About WinkBeds Mattresses
WinkBeds is an American bed-in-a-box company that started out as a local mattress store. Some of their more popular mattresses are the WinkBeds GravityLux (a hybrid mattress) and the WinkBeds EcoCloud (a latex innerspring mattress). They also offer a line of mattresses made from memory foam. You can read our full Winkbed mattress review if you want the balanced perspective, but this article is focused on common complaints about the brand.
You should also read our articles about Helix complaints and Tempur-Pedic complaints to see what consumers are saying about other brands.
Buying a mattress online nowadays is an easier and more convenient way of shopping, especially when mattress brands include free shipping, white glove delivery and even a lifetime warranty like WinkBeds does.
But convenience comes with caveats and the reasons can vary wildly. The following are the most common complaints about the WinkBeds mattress.
Sagging
There have been some reports about the Luxury Firm WinkBed mattress. WinkBeds mattresses come in 3 firmness levels: Softer, Luxury Firm, Firmer. In our experience, the WinkBed mattress firmness is true to the mattress firmness scale.
A firm mattress is usually preferred by back sleepers and stomach sleepers as well as those who suffer from back pain. A soft mattress is not able to give these types of sleepers the firm support that they need. An extra-firm mattress offers lumbar support as well as proper spinal alignment for the different types of sleeping positions.
While normal wear and tear results in mattress sagging, this usually happens years down the line of normal usage. An old mattress shows signs of its age by either lumps or sags, among other things.
Premature mattress sagging is a telltale sign of either a poorly made and poor quality mattress, a defective mattress or misuse by the owner. Misuse can mean one of the following:
- Using the bed for purposes other than sleeping (such as eating and drinking in bed),
- Using the bed as a trampoline (especially in the case of a spring mattress), poor mattress maintenance (no cleaning or rotating whatsoever),
- Not using a mattress protector (we always recommend using a protector, especially if you have a new mattress) and using the wrong type of bed frame or foundation for the mattress.
Remember, a thick mattress like the WinkBeds Luxury Hybrid mattress needs a heavy-duty bed frame or a slatted bed frame.
It appears that WinkBeds Luxury Firm mattress in particular is prone to mattress sagging according to 15% of WinkBeds mattress users.
Customer Service
Around 45% of WinkBeds customers have complained of poor customer service. Some have difficulty calling WinkBeds customer service while others aren’t being attended to or responded to at all.
A good number of WinkBeds customers have also complained about WinkBeds claggy and cluttered website, making their online buying experience longer and more tedious than necessary. A messy website can put customers off from buying from your brand.
Online shopping should be a seamless and convenient event. Some customers have also complained about the amount of pop-ups that appear when they try to purchase a mattress from WinkBeds’ website.
Shipping times
Depending on where you live, shipping times can vary. States that are not part of the continental US take even longer.
A few WinkBeds customers have complained about the lengthy amount of time that it takes for their orders to be delivered. Some have even said they have not received their orders in months.
There are a few reasons this could happen. One being that the courier service being used have internal issues of their own resulting in shipping delays. Another is that a mattress brand or company can become overwhelmed and need extra time/manpower/logistics in times of holidays and sales such as Black Friday or Christmas.
Delivery
More than 60% of WinkBeds customers have complained about the delivery of their mattress. The number one complaint is that the box it comes in is torn and dirty. Others have complained that the boxes have been left in poorly guarded areas, resulting in theft of their packages.
While it’s easy to blame the mattress company, these types of complaints should not only be directed at the company for them to be able to help you by replacing and refunding the product but the blame must also be placed on the courier companies.
Warranty Claims
A few WinkBeds customers have also had difficulty filing and submitting a warranty claim. This also ties with the complaints about WinkBeds customer service. These complaints include no responses from the company and waiting for a long time for their claims.
WinkBeds mattress offer a lifetime warranty for all of their mattresses but it is always advisable to thoroughly read the fine print of a mattress warranty. Lifetime warranties come with strict stipulations that can sometimes be unreasonable for a customer. If you buy something without reading the fine print and filing a claim or return, the fault lies in you.
Return Policy
Most mattresses – especially American-made ones – pass through rigorous quality control checks but sometimes manufacturing defects can slip through the cracks.
In the event that you receive a faulty mattress and depending on the mattress warranty, you can either have your mattress replaced or refunded. In WinkBeds’ case, a few customers have complained about their seemingly unaccommodating return policy.
WinkBeds, however, offers a 120 night risk-free trial period for all of their mattresses.
FAQs
There have been a few complaints about sagging with the WinkBeds Luxury Firm Hybrid mattress with the soft pillow top but most consumer reports have been positive reviews.
Like most premium quality mattresses, the WinkBeds life span is around 8-10 years.
Most 5-star hotels have a long standing contract with luxury mattress brands such as Sealy, Serta Simmons and BeautyRest. There have been no reports of WinkBeds mattresses being used in hotels although they are a nice alternative should you want a soft and welcoming feel like that of a hotel bed.
It is fairly straightforward to return a WinkBed mattress. You need to contact customer service to initiate the return as well as prepare a $49 shipping and handling fee.
WinkBeds state that their shipping time takes around 3-5 days.
Conclusion
Although the WinkBeds mattress is a premium, American-made mattress brand, they are not without their faults. No brand is perfect, no matter how expensive. The customer always has a say when it comes to a product.
What may be a wonderful mattress for some people could be a very bad one for others. It is important to research before buying. We recommend reading up about a brand in a mattress review as well as making good use of trial periods.
Next step: Read our list of best queen-size mattresses. If you don’t think that Winkbeds is a good choice for you, it’s worth taking a look at competing brands. Any product on this list is certain to be a great choice for all sleeper types.
Michelline loves nothing more than a cozy bed, with a stack of books at her side. She loves getting lost when she travels, can bake an entire British afternoon tea from scratch, is obsessed with all things analogue and does calligraphy on the side. She currently suffers from mild insomnia and is more than happy to be your guinea pig, so you won’t have to go through all the trouble of finding out what works best for you.
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