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Do you even really read mattress return policies? You (really) have to but if the fine print makes you want to pull your hair out, we’ve got you covered on the Purple mattress return policy front (and yes, you might still have to do a little bit of reading. Just a little, we promise).
How the Purple Mattress Return Policy works
Purple mattresses have a 100 day sleep trial period which starts from the day you receive your Purple mattress. You can return or exchange any Purple mattress within that time period.
Purple, like many other online mattress brands out there, requires a break-in period to allow your body to adjust to the mattress. Most brands require a minimum of 30 days whereas Purple has a shorter break-in period which is 21 days.
Once you hit the 21 day mark and you decide that the fiberglass-free Purple mattress is not the right mattress for you (read our Purple mattress review before buying to make sure), you can request to initiate a return process by contacting Purple’s customer care team.
But before you are able to return a Purple mattress you need to make sure that the mattress is fit to be returned or else Purple will not accept it.
This means that the mattress must be clean, free from stains and tears and must have the mattress law tag attached and intact.
Bear in mind that Purple will require photos of the mattress and the law tag before they accept your return request.
Once your return request has been accepted and processed, Purple or one of their authorized partners will arrange a mattress pick-up at a time that’s convenient for you.
You will then receive a full refund (minus the shipping charges and any discounts at the time of purchase) on the original mode of payment that you used when you purchased the mattress once the return or disposal receipt has been confirmed.
Terms and conditions
As with any other mattress return policy, there are terms and conditions that must be met before you are able to initiate a Purple mattress return.
- Mattress must be clean, undamaged and must have the mattress law tag attached and intact.
- You must have the original purchase receipt.
- Only one Purple mattress per household can be returned at a time. This means if you have a second mattress, you may need to wait to return it if you also don’t like it.
- For mattresses purchased in-store at a Purple showroom or any other retail location (such as Mattress Firm), contact the store directly.
- You do not need the original packaging or the mattress’ original form to return the Purple mattress.
- A minimum of 21 days is required for the break-in period before returning a new mattress.
Initiating the return process
You can initiate the return process by contacting Purple’s customer service via phone at 888-848-2305.
Before making the call, make sure to have photos and the original purchase receipt on hand.
Return timeframe
The return timeframe for Purple mattresses is 100 days.
At any time within this period but not before the 21 day break-in period, you can initiate a return request. The same timeframe applies to mattress exchanges.
Bear in mind that going beyond the 100 day trial period even just for one day will result in your return request being rejected.
When do you receive your refund
You will receive your refund once the returned mattress has been confirmed received by Purple mattress.
You will get a full refund minus the shipping charges as well as any discounts or accrued interests gained from and on the date of mattress purchase.
The refund will be returned to the original mode of payment you used when you purchased the mattress. Depending on your bank, the refund amount will be credited to your account within a week.
Return fees
Purple does not charge any return fees for their returned mattresses except for shipping charges and any discounts applied at the time of mattress purchase.
Exclusions
As with any other online mattress brand’s return policy, the Purple mattress return policy has some exclusions.
- Mattresses that are stained or damaged will not be accepted for returns.
- Mattresses that are missing a mattress law tag will not be accepted for returns, no matter how new the mattress may look.
- Refunds will only be credited to the original mattress purchaser.
- Refund requests sent beyond the 100 day trial period will not be honored.
Which Purple products can be returned
Aside from mattresses, Purple also accepts returns for most of their other products.
Non-mattress returns include:
- Bed frames
- Pillows
- Seat cushions
- Bedding
- Sleepwear
Please note that most of these items can only be returned and not exchanged. Please refer to the Purple mattress website for more information.
Purple Mattress trial period length
All Purple mattresses have a 100 day sleep trial period wherein they can try out a mattress to see if it’s the best fit for their needs and preferences.
All mattress returns and exchanges can only be done within the given trial period. Not a day over.
Purple Mattress warranty length
Each Purple mattress comes with a 10 year warranty.
During this 10 year period, you can have the mattress replaced or repaired should you find any factory and/or manufacturing defects.
The Purple mattress warranty also covers any premature mattress sag that is not caused by improper use of the mattress.
However, the warranty does not include the mattress cover which has its own much shorter warranty (2 years).
Can you exchange a Purple mattress?
You can definitely have a Purple mattress exchanged. This falls in line with the Purple mattress return policy – the same rules apply.
You can only have a Purple mattress exchanged within the 100 day trial period.
What does Purple do with returned mattresses?
Purple cleans and refurbishes returned mattresses and donates a portion of the profits to various charities around the United States.
FAQs
Purple does not and never will charge a restocking fee for any of their returned mattresses.
It is not at all difficult to return a Purple mattress. The Purple mattress return policy is straightforward and efficient.
A minimal shipping fee will be deducted from the full refund amount when you return a mattress.
Conclusion
The Purple mattress return policy is straightforward and pretty easy to follow. There are lots of complaints about Purple (as with any product) but being difficult with returns isn’t one of them.
All you need to do is contact Purple’s customer service team to initiate a return request and they will walk you through all the steps needed to do to return a Purple mattress.
Bear in mind that you need to provide photographic evidence that the mattress is in good condition and that the mattress law tag is still attached.
Next step: Read our guide to Purple mattress alternatives. If you aren’t sure whether Purple is the right brand for you, it’s worth looking at the competition before you shell out all that dough (mattresses are expensive).
Also take a look at our Purple vs. Nectar vs. Casper comparison for more info about how the brand stacks up to other popular mattresses.
Michelline loves nothing more than a cozy bed, with a stack of books at her side. She loves getting lost when she travels, can bake an entire British afternoon tea from scratch, is obsessed with all things analogue and does calligraphy on the side. She currently suffers from mild insomnia and is more than happy to be your guinea pig, so you won’t have to go through all the trouble of finding out what works best for you.
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