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Home » Mattresses » How the Beautyrest Mattress Warranty Works (Terms, Claims, and Exclusions)

How the Beautyrest Mattress Warranty Works (Terms, Claims, and Exclusions)

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Simmons Beautyrest mattresses come with a varied warranty length that can last up to 25 years depending on which model you buy. The exact length and terms of your warranty depend on which specific model you buy. You need to check the warranty code for your specific mattress to determine how long your warranty remains valid and what it covers.


Warranty Length

Beautyrest mattress

Your Beautyrest mattress warranty depends on which specific model you decide to buy. Simmons Bedding Company – manufacturer of the Beautyrest brand – offers a warranty that ranges from one year all the way up to 25 years. The large variance in warranty coverage means that it’s extremely important for you to verify how long your mattress is protected for before you order your new mattress, otherwise you could be stuck with a defective product.

While all Beautyrest mattresses come with an initial non-prorated warranty period, some eventually switch to a prorated warranty after a certain amount of time has elapsed. Prorated warranty coverage means that you’ll have to pay a fee to have your mattress repaired or replaced. During the non-prorated portion of your warranty, you won’t have to pay any fees other than transportation costs or a delivery fee for your replacement mattress.

Beautyrest warranty codes

Check the law label on your mattress for a warranty code indicating how long your new Beautyrest mattress is covered. In all cases, your warranty begins on the day you buy your new mattress.

  • A: 10 years non-prorated
  • B: 1 year non-prorated
  • C: Separate warranty agreement
  • E: 20 years total, 10 years non-prorated
  • G: 2 years non-prorated
  • H: 5 years non-prorated
  • I: 20 years total, 10 years non-prorated
  • J: 3 years non-prorated
  • K: 10 years total, 3 years non-prorated
  • L: 25 years total, 10 years non-prorated
  • M: 15 years total, 10 years non-prorated
  • N: 25 years total, 15 years non-prorated
  • O: 25 years total, 15 years non-prorated
  • P: 10 years non-prorated

Warranty Coverage

The Beautyrest mattress warranty covers manufacturing defects in your mattress or bed. Sagging and body indentations on your mattress surface are also covered. Make sure you check the warranty code on the law label of your Beautyrest mattress to find out what is specifically covered under the limited warranty:

  • Codes A, B, H, I, J, K, M, N: 1.5-inch indentations or deeper
  • Codes E, L, O, P: 0.75-inch indentations or deeper

What is excluded from warranty coverage?

The Beautyrest mattress warranty excludes certain types of damage from coverage. As with most other brands, you can’t make a warranty claim for personal comfort or firmness preferences. If you decide that your Beautyrest mattress isn’t comfortable enough, you can’t make a warranty claim. However, Simmons Bedding Company does offer a 100-night sleep trial on all Beautyrest mattresses. You can return your mattress for a refund or replacement for any reason during the trial period, so this is the time to decide if your new purchase meets your sleeping preferences.

The warranty excludes the normal softening of the memory foam or other materials over time. Normal wear and tear and damage that doesn’t affect the performance of the mattress is not covered. Body indentations are not covered unless they exceed the depth specified using the warranty code on the law label attached to your mattress.

You can’t make a warranty claim for damaged handles, border, or grid wires unless you buy a Beautyrest mattress with a removable cover.

Like the warranties offered by other brands, you can’t make a warranty claim for spills or accidental damage. Problems caused by misuse or improper care are also excluded from the Beautyrest mattress warranty. We highly recommend buying a mattress protector to help avoid accidental damage to your new purchase.


How to Make a Valid Warranty Claim

The most important thing that you need to realize about the Beautyrest mattress warranty is that it’s only valid if you use a solid, supportive foundation or frame. According to the warranty terms, the company recommends that you use a new Simmons or Beautyrest-branded frame with your mattress to maximize its lifespan. This isn’t a requirement, however. Any type of foundation is acceptable as long as it meets the warranty guidelines.

According to Beautyrest; the foundation you use should have solid support around the head, center, and sides. If your Beautyrest mattress is a queen or larger, then the foundation should have at least five slats made from hardwood or metal, with legs on located on the middle slats for support. It’s really important that your foundation meets these requirement or your warranty may be voided.

If the space between the slats is greater than two inches, then you should add a stable platform made out of plywood, hardboard, or particle board for extra support. If you don’t add the stable platform and your foundation has gaps that are more than two inches in-between slats, then your limited warranty will be void.

It’s also important to keep liquid away from your mattress since you are not eligible to make a claim on a stained or unhygienic mattress. We highly recommend that you buy a mattress protector to cover your mattress and prevent damage from accidental spills and to make sure that your warranty remains valid. It’s a small price to pay to ensure that you can get your mattress replaced it it ends up being defective.

Like most warranties in the mattress industry, the Beautyrest mattress warranty is non-transferable. If you purchased your Beautyrest mattress secondhand or from an unauthorized retailer, then the company will not allow you to make a claim under any circumstances.

The warranty is only valid in the continental United States, District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

It’s important to follow the care instructions that Beautyrest provides if you want to maximize the lifespan of your mattress and protect it from damage that could void your limited warranty. According to the company, you should follow these care instructions:

  • Move your mattress on its side.
  • Do not use the handles to carry the bed, or you could rip the fabric. The handles are for positioning the mattress on the frame or foundation only.
  • Avoid bending, standing, walking, or jumping on your bed.
  • When cleaning your mattress, do not apply fluids or liquid fabric protectors.
  • Have your mattress cover professionally dry cleaned instead of using a domestic washing machine.
  • Don’t take the inner mattress cover off (especially if your mattress contains fiberglass) or attempt to wash it.
  • Avoid using heated blankets or other heated sleep products if you have a memory foam bed.
  • Leave the law tags attached to the mattress or keep them in a safe place.
  • Keep open flame sources such as candles and cigarettes away from your bed.

How Beautyrest warranty mattress replacement works

If you need to make a warranty claim, contact the company directly using the customer support phone number listed on the Beautyrest website. If the company determines that your claim is valid, they will repair or replace your original mattress with a new model. Your replacement mattress will be of similar value and quality as your old mattress. The replacement mattress you receive will be covered under the original warranty, meaning that you won’t get a brand new warranty that starts over from scratch. Your replacement will only be covered for the amount of time you have left on your original warranty.


Claims Process

Beautyrest encourages you to contact the business where you bought the mattress from to start the claims process. If the retailer won’t help you, went out of business, no longer carries Beautyrest mattresses, or otherwise refuses to honor your warranty; then you should contact Beautyrest customer support directly.

You’ll need your original law tag and receipt before starting the claims process on the Beautyrest website. Once you fill out the online form, the company will contact you within three business days with a decision.

Beautyrest – or their parent company, Simmons – will arrange a time to perform a mattress inspection, which you will have to pay a fee for. If the inspection and the information provided by you indicates that your mattress has a defect that is covered under the warranty, the company will send out a replacement mattress. You’ll be required to pay a delivery fee to receive your replacement mattress.


Frequently Asked Questions

How long is the warranty on a Beautyrest mattress?

The Beautyrest mattress warranty length varies depending on which specific model you purchased. You can find out how long your bed is covered for by checking the law label for a warranty code. We listed information about what the codes mean in the section above.

Warranties are extremely important if you want a long-lasting mattress, and we recommend reading reviews online before you buy to make sure that you’re getting the best mattress with the longest warranty.

How long does a Beautyrest mattress last?

You can expect your Beautyrest mattress to last for at least ten years as long as you follow the care instructions that the company provides.

Can you flip a Beautyrest mattress?

Beautyrest mattresses are designed so that you can only sleep on one side (the pillow top side that feels more plush). Unfortunately, you can’t flip your mattress. We do recommend that you rotate it 180-degrees every few months to ensure that your weight is distributed on the different parts of your bed evenly over time.

Who makes Beautyrest mattresses?

Beautyrest is a brand owned by Simmons, one of the largest mattress companies in the world. Simmons is based in the state of Georgia.


Conclusion

The Beautyrest mattress warranty is a variable-length limited warranty that is comparable to other leading manufacturers. The Serta mattress warranty – offered by Simmons’ closest competitor – has similar varied lengths and warranty codes for their mattresses.

Many of the mattress-in-a-box brands like Amerisleep, Saatva, and Puffy offer standard warranties for all of their products, but unfortunately it’s not that simple when it comes to S-brands like Simmons (the parent company who makes Beautyrest mattresses).


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